Context-Rich Conversations
Alice speaks to your customers equipped with the context and knowledge of historical engagement and transactions, their demographic profile, & product propensities to ensure personalised conversations.
Customer lifetime value growth platform for financial institutions.
Alice speaks to your customers equipped with the context and knowledge of historical engagement and transactions, their demographic profile, & product propensities to ensure personalised conversations.
Alice is available 24/7, whether through chat or call, to accommodate the needs of your customers — no more “working hours” for support and zero waiting time.
Understand your customers and analyse their behaviour with Alice’s powerful engagement insights, leveraging data from past interactions and customer demographics to form the best strategies.
Alice can filter and sort out customer support inquiries, label and file tickets to your system, and escalate issues to human agents when needed.
Streamline onboarding processes, increasing conversion rates by 40% while reducing onboarding time by 50%.
Alice ensures swift and accurate responses, resolving customer queries 24/7, leading to a 42% increase in CSAT, 96% reduction in resolution time and 6x more customers served.
Alice is designed to understand, engage, and drive meaningful and personalised interactions with customers, all while adapting to diverse scenarios in real time.
*Results from Alice deployed at EVO TP Bank Credit Card for new to credit customers
Live since July 2023 for new-to-bank credit card customers.
Visit to Card Conversion
Customers engaged with ALICE convert better & get approved more
CSAT
96% reduction in time to resolve
Cost to Serve
Cost per conversation reduces, while resolution time improves 20x
Served Customers
# of customers served in all channels
Elevate customer experience using voice AI agents, providing instant and accurate responses in the language of customer’s choice.
Drive personalised conversations by dynamically adapting to customer preferences and contextual nuances, fostering a rich and tailored interaction experience.
ALICE remembers and care for your customers, provides best recommendations and understands the needs of the customers.
ALICE handles customer interruptions with context and empathy while seamlessly resuming the prior conversation and pursuing the original goal, resulting in increased customer satisfaction.
ALICE converses fluently in local languages, fostering an increase in customer engagement and rapport, ensuring a personalized experience for all users.
