Updated last July 18, 2024
Trust IQ Pte. Ltd. (hereinafter referred to as “TrustIQ”, “Company”, “We” or “Us”), with its headquarters in Singapore and operations across India, the Philippines, Indonesia, and Vietnam, is committed to complying with the applicable data privacy and security requirements in the countries in which it operates. We adhere to internationally recognized standards of privacy protection, including, but not limited to, the EU General Data Protection Regulation (GDPR). This Privacy Policy applies when providing software and services ("Services") to You and when you access or use our website (hereinafter referred to as the “Platform”). We respect and value Your Individual Customer’s privacy and we employ reasonable measures to protect Your Individual Customer’s personal information in accordance with the Philippine Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations, and related issuances from the National Privacy Commission (“Commission”).
Please refer to our separate privacy policies regarding the specific situation and/or market, including our Cookie Policy, Candidate Personal Data Consent Form (English/Vietnamese), Vietnam Data Privacy Notice (English/Vietnamese), and issue specific policies.
The following words and terms shall have the meanings set forth below, unless repugnant to the context and/or otherwise mentioned:
“You”, “User” or “Financial Services Provider” shall mean a bank or a lending company or a business entity duly licensed by the Bangko Sentral ng Pilipinas or by the Securities and Exchange Commission to engage in the business of lending money to third persons, or engaged in the business of aggregating financial services made available by several Financial Services Providers, or engaged in delivery of fintech-related services and is a client or potential client of the Company.
“Company” / “We” or “Us” shall mean Trusting Social AI Philippines, Inc. and includes its successor and assigns.
“Commission” shall mean the National Privacy Commission of the Republic of the Philippines.
“Person” includes any individual, partnership, corporation, company, society, unincorporated organization or association, joint venture company, joint stock company, trust or other entity, whether incorporated or not.
“Individual Customer/s” means the individual Person who is a potential or current client, borrower, depositor, credit cardholder or financial customer of a Financial Services Provider.
When you use our Platform, we collect and store several different types of information for various purposes to provide and improve our Platform to you.
We collect the following categories of personal data:
You and other third parties who provide personal information of Individual Customers to TrustIQ must do so in compliance with applicable data privacy regulations, including without limitation the DPA, its Implementing Rules and Regulations, and related issuances from the Commission.
We collect personal data of Individual Customers to offer and administer our services and products. The personal data of Individual Customers that you provide to us will be processed in accordance with the purposes specified in this notice, including but not limited to:
If you are located in regions with specific data protection laws, we will only send you marketing communications with your prior consent or based on our legitimate interests where permitted. You can withdraw your consent or opt-out of receiving such communications at any time.
If you are not located in such regions, you may opt-out of receiving marketing communications at any time.
You can manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of TrustIQ's marketing emails. Additionally, you may send a request to [email protected]
Your personal data and Your Individual Customer’s personal information will be retained or stored for as long as the purposes for which they are being processed have not been satisfied. The Company will retain and use your personal information and Your Individual Customer’s personal information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.
We share personal data with affiliates and subsidiaries, and with external third parties such as vendors and service providers who perform services on our behalf.
TrustIQ operates globally, and personal information may be transferred, accessed, and stored globally as necessary for the uses stated above and in compliance with local regulations.
Trusting Social operates globally, and personal information may be transferred, accessed, and stored globally as necessary for the uses stated above and in compliance with local regulations.
Under the DPA, it is possible for individuals to request access to any of their personal data held by the Company, subject to certain restrictions. A request for disclosure of such information is called a subject access request. Any such requests should be addressed to the Data Protection Officer.
The DPA requires the Company to take reasonable steps to ensure that any personal data it processes is accurate and up-to-date. It is your responsibility to inform us of any changes to the personal information that you have supplied to us during the course of your engagement.
Your Individual Customers have the right to object to the processing of their personal information, including processing for direct marketing, automated processing, or profiling. You shall also be notified so that Your Individual Customers shall be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to you in this Privacy Policy. Please note that some of the personal data you have provided to us is necessary for us to comply with statutory and regulatory requirements, as well as the Company’s administrative policies and is thus mandatorily required to be collected and processed. Withholding of your consent to the processing of certain personal data may prevent you from availing of certain benefits.
Your Individual Customers have the right to suspend, withdraw or order the blocking, removal or destruction of their personal information from our filing system.
Your Individual Customers have the right to be informed whether personal information pertaining to you shall be, is being, or have been processed, including the existence of automated decision-making and profiling.
Upon presentation of a valid decision, the Company recognizes Your Individual Customer’s right to be indemnified for actual and verifiable damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information, taking into account any violation of your rights and freedoms as a data subject.
Your Individual Customers are also granted the right to lodge a complaint before the Commission.
Choosing not to provide certain personal information may limit our ability to provide you with our services or respond to your inquiries.
For questions, concerns, or complaints regarding our Privacy Policy, please contact us via email at [email protected] for a timely response.
We may update our Privacy Policy from time to time to reflect changes to our data processing practices, changes in legal or regulatory requirements, or for other operational reasons. Any changes will be posted on this page, and if significant, we will provide a more prominent notice. Please review this policy periodically to stay informed about how we are protecting your personal data.
This Privacy Policy applies to all aspects of our operations, including our website and all other places where we interact with clients, candidates, customers, and website visitors. We are committed to protecting your privacy, maintaining your trust, and providing transparency about our data practices.
By availing of the Services, You give your express consent to the above and, with regard to TrustIQ’s processing of Your Individual Customer’s Personal Information, You represent and warrant that you have obtained their informed, express and recorded consent to such disclosure to and processing by TrustIQ, in accordance with the DPA, its Implementing Rules and Regulations, and related issuances from the Commission.
This consent and authorization remain valid and subsisting for a limited period consistent with the purposes above or until otherwise revoked or canceled in writing. You may inform TrustIQ of the specific personal information Your Individual Customers do not want to be processed beyond the requested purpose. TrustIQ shall respect Your Individual Customers request insofar as it is feasible to fulfill the purpose for which the personal information was collected.
