Collection Calls
Collin handles customers from pre-due to late delinquency stages, constantly re-learning from past experiences to maximize debt collected.
Full suite of collection intelligence stack combined with AI-powered voice and chat solutions
Collin handles customers from pre-due to late delinquency stages, constantly re-learning from past experiences to maximize debt collected.
Locate your customers when they are not reachable or when you can’t find them with Collin’s SkipTracer agent engine.
360 degree collection data management and analytics platform combined with ML and AI models for collection optimisation.
Collin works with a compliance agent to listen to conversations, identify deviation, flag errors, and provide insights on the quality and intent of customers.
Collin self learns from collections engagement data to power the Collections strategy with real time insights.
Collin leverages Trusting Social’s Risk management expertise to curate a custom scorecard for your risk management and collections function.
Collin is powered by our proprietary product line Alice’s suite of Voice and Chat agents. Automate your tele-collections at scale and simultaneously enhance customer experience.
Live since Feb 2024 for pre-due and early delinquency collections.
Outperformed human team
Collin
Human
Much higher thanks to parallel dialing
Collin
Human
Adaptive call strategy for best call opportunities
Collin
Human
Collin keeps customers engaged throughout the call
Collin
Human
| Resolution on Medium Risk Segment Outperformed human team | Collin 90.2% | Human 88% |
| Average Number of Calls During DPD-4 to 1 Much higher thanks to parallel dialing | Collin 5.9 | Human 2.8 |
| Contact Rate Units Connected / Allocated Accounts Adaptive call strategy for best call opportunities | Collin 82% | Human 54% |
| Meaningful Call Rate Meaningful Calls / Connected Calls Collin keeps customers engaged throughout the call | Collin 88.8% | Human 88.4% |
